Collection of Personal Data
The Platform will only collect necessary and relevant information from you. This information will be retained only for as long as it serves the purpose for which it was collected and/or as required by applicable laws and regulations. We will securely dispose or anonymize your personal information once retention is no longer necessary or legally permissible.
The personal information we may collect from you includes, but is not limited to, the following:
a. Player Account Information:
i. Name
ii. Birthdate
iii. Place of Birth
iv. Current Address
v. Permanent Address
vi. Contact Information
vii. Nationality
viii. Nature of Work
ix. Source of Income
x. Latest Photo holding and showing the valid government-issued ID submitted
b. Identification Information
c. Financial Information
d. Gaming Data
e. Device Information
f. Communication Data
g. Marketing Preferences
Use and Processing of Personal Data
We process your data to establish and manage your gaming account, verify your identity and age, prevent fraud and abuse, and comply with applicable laws and regulations set by Philippine authorities, including the PAGCOR and AMLA. We process your personal data to ensure a secure, seamless, and legally compliant experience on our online Platform. This includes managing your account, verifying your identity, and conducting Know-Your-Customer (KYC) checks in compliance with PAGCOR and the AMLA.
Your data is also used to facilitate real-time gaming transactions, respond to customer support inquiries, and enhance your overall experience. Additionally, we use your information to prevent fraud, secure our systems, and comply with legal obligations, such as submitting reports to regulatory bodies like the PAGCOR and AMLA. Your data may also be used to improve our services, personalize your experience, and—if you opt in—send promotional offers and updates related to our platform. When necessary, your personal information may also be used for other specific purposes, which will be clearly communicated at the time of collection. We are committed to ensuring that your personal information will not be used for any purpose that is contrary to law, morals, and public policy.
Legal Basis for Processing
Our lawful basis for collecting and processing your personal data includes your consent, our obligation to comply with legal and regulatory requirements, the necessity to perform our contractual obligations, and our legitimate interest in ensuring the security and integrity of our services. We collect and process data only for declared, specific, and legitimate purposes, and we do not use your data for reasons incompatible with those purposes.
Sharing of Personal Data
We take your privacy seriously and only share your personal data with third parties when necessary to provide our services, comply with legal obligations, or fulfill legitimate business interests. We may share your data with trusted service providers that support our operations, including payment processors, fraud investigators, and IT or cloud hosting partners. These providers are contractually bound to use your information solely for authorized purposes and must comply with strict data protection standards. As a regulated online casino, we are also required to disclose certain information to government authorities such as PAGCOR and the Anti-Money Laundering Council (AMLC) to meet compliance and reporting obligations as a covered person under the AMLA, including but not limited to, the reporting of gaming transactions if they meet the definition of a "covered transaction" or "suspicious transaction", and customer due diligence requirements. In the event of a merger, acquisition, or business transfer, your data may be securely transferred to a new entity, which will be required to maintain the same level of data protection. Additionally, we may disclose your data in response to valid legal processes such as subpoenas or court orders. We may also share data with business partners or affiliates in connection with joint services or to improve your user experience, ensuring they too are contractually obligated to safeguard your information.
Storage of Data
Any personal information that we collect about customers including email addresses will be kept in a database of Hann Live Online. Hann Live Online will take all steps reasonably necessary to ensure that the database is treated securely and in accordance with this Privacy Policy, and to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.
Our Security Procedures
Once we receive personal information from you, we take all reasonable steps to ensure that all information we collect, use or disclose is accurate, up to date and stored in a secure environment and accessed only by authorized persons. Your personal information is protected from unauthorized access or use through multiple layers of security whenever it is stored or transmitted in our systems. Where you may be requested to provide sensitive information through this website, such information would be encrypted and protected with industry standard SSL (secure socket layer) communication protocol.
We require our privacy standards to be observed by external parties who provide services to us and who may come into contact with your information. While we encourage all parties involved to adhere to our privacy standards, we cannot and do not assume any responsibility for any actions or omissions of third parties, including the manner in which they use information received either from Hann Residences or independently
Use of Cookies
Hann Live Online uses cookies to improve your browsing Cookies
Hann Live Online uses cookies to improve your browsing experience by remembering your preferences and collecting data on site traffic and usage. Cookies help us enhance site functionality and tailor services to your needs. You can manage or disable cookies through your browser settings, but doing so may affect certain website features.
Your Responsibility
Please note that you play an important and substantial part in protecting the security and confidentiality of your personal information. We would advise you that the transmission of information via the internet is not completely secure, and may be intercepted or accessed by unauthorized third parties. While we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to any company service; any transmission is at your own risk. It is your responsibility to take all necessary security precautions to ensure the integrity of your computer system, to minimize the risks of third parties gaining unnoticed access to your computer system, and to protect your computer system from viruses and other malicious code.
Your Rights under the Data Privacy Act
As a data subject, you have the following rights under the Data Privacy Act of 2012:
a. You have the right to be fully informed about how your personal data is collected, used, and processed, including the specific purposes for which it is intended. We encourage you to review this Privacy Policy thoroughly before giving your consent. Should you have any questions or require clarification, please feel free to reach out to us or contact our Data Protection Officer directly;
b. You have the right to object to the processing of your personal data. Hann Live Online will provide you with the opportunity to withhold your consent whenever we communicate with you. You may also exercise this right at any time by notifying our Data Protection Officer;
c. You have the right to reasonable access to your personal data. To request access, you may contact our Data Protection Officer directly;
d. You have the right to request the rectification or correction of any inaccurate or incomplete personal data we hold about you. To do so, please submit your request to our Data Protection Officer;
e. You have the right to request the suspension, withdrawal, blocking, removal, or destruction of your personal data, as provided under the Data Privacy Act. To exercise this right, you may coordinate directly with our Data Protection Officer;
f. You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, especially if it has been processed electronically. To do so, please submit your request to our Data Protection Officer; and
g. You are entitled to compensation for any harm or damage you may suffer due to the inaccuracy, incompleteness, obsolescence, falsity, unlawful acquisition, or unauthorized use of your personal data.
If you would like to know whether we process or hold any Personal Data relating to you, including the purposes for which such data are processed, you may accomplish and submit the Access Request Form.
If you wish to request the suspension or cessation of processing, or correction, updating, erasure, or deletion of your Personal Data, you may accomplish the Erasure and Correction Form.
For any other inquiries, concerns, complaints, or claims relating to your privacy rights or the processing of your Personal Data you may accomplish and submit the Inquiries and Complaints Form.
Once you have downloaded and completed the form, you may submit it to the contact provided below. Please note that the granting of this request is subject to the Company’s internal policies and procedures. The request may be denied if it conflicts with internal processes or falls under any of the allowable grounds. If denied, you will be notified in writing with the reason(s).
Amendments
Hann Live Online reserves the right to modify this Privacy Policy at any time. Continued use of this website or any Hann Philippines, Inc., service provided herein signifies acceptance of any such modification.
Contact
We take the privacy of your information seriously and it is important that you understand how we manage your personal information. If you have any questions or comments in relation to this Privacy Policy, you may contact us through the details provided below:
Our contact details are as follows:
Data Protection Officer
[email protected]
+639171800411
M.A Roxas Highway cor C.M. Recto, Clark Freeport Zone, Philippines 2023
